Privacy Policy

This privacy policy applies to you, the user of and Merstham Glass Ltd, the owner and provider of This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. Please read this privacy policy carefully.

Your privacy

Merstham Glass Ltd are committed to protecting and respecting your privacy when using our website, following all legal requirements to do so. We recognise user privacy and data protection as a human right and we have a duty of care to those whose data we handle. We promise that data will only be collected and processed when absolutely necessary to do so and we will never rent, sell or otherwise distribute or make public your personal data.


Together with our internal computer systems, is designed to comply with the following national and international legislation with respect to data protection and user privacy:

To our knowledge Merstham Glass Ltd complies with the above legislation, which means that we are likely compliant with the data protection and user privacy legislation set out by many other countries and territories. If you are unsure about whether Merstham Glass Ltd is compliant with your own country of residences' specific data protection and user privacy legislation you should contact our data protection officer for clarification.

Personal Information We Collect

In today's technological age, Merstham Glass Ltd knows that you care about how information about you is collected and used. We promise therefore that any information you provide to us is used only for the specific purposes it was collected for, which consent was given. We only hold information in order to fulfil our contractual obligations to you and our legal and statutory obligations.

In order to provide estimates and to secure your order we will collect a minimal amount of personal data, which is safely stored and processed on our internal systems in order for us to contact you.

What Are Cookies

As with almost all other websites uses cookies, which are tiny files that are downloaded to your computer, to improve your experience when browsing our website. This page describes what information they collect, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored. However, this may downgrade or 'break' certain elements of our websites functionality.

How We Use Cookies

The cookies that we use ensure our website works the way you expect it to. They are not personally identifiable to you, but they can be used to give you a more personalised experience when browsing our website. If you want to learn more about the general uses of cookies, please visit Cookiepedia.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies

    In order to provide you with a great experience on we provide the functionality to set your preferences for how our website runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Website Contact Forms & Email Links

Should you choose to contact us using any of the contact forms on our website or via email, none of the information you provide will be stored on or passed or processed by any third-party data processor defined in sections 6.0.

If contacting via a contact form or via email the data will be sent using email over SMTP (Simple Mail Transfer Protocol (SMTP). Our website is protected by SSL meaning that any communication sent from the website is encrypted using SHA-2, 256-bit cryptography before being delivered across the Internet. The email content is then decrypted by our local computers and devices.

Call Recordings

We record all incoming and outgoing telephone calls for the following reasons:-

  • To check for mistakes.
  • For staff training and to improve customer service.
  • To ensure any information provided by the customer has been recorded correctly.
  • To refer to if a complaint has been made.

We do this in the interests of offering a good service to our customers. We have never and will never sell, share or distribute this information with any third party companies.

You have the right to receive a copy of the call recording.

Data Breaches

We will report any unlawful data breach of database to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Data Controller

The data controller of is: Merstham Glass Ltd, a company incorporated in England and Wales with registered number 1340906

Whose registered office is:
24 High Street, Merstham, Surrey RH1 3EA

Data Protection Officer

Telephone: 01737 644011

Changes to Our Privacy Policy

This privacy policy may change from time-to-time inline with legislation or industry developments. We will not explicitly inform our website visitors or clients of these changes. We therefore recommend that you check this page occasionally for privacy policy changes.


Last updated 23rd May 2018