Merstham Glass Ltd are committed to protecting and respecting your privacy when using our website, following all legal requirements to do so. We recognise user privacy and data protection as a human right and we have a duty of care to those whose data we handle. We promise that data will only be collected and processed when absolutely necessary to do so and we will never rent, sell or otherwise distribute or make public your personal data.
Together with our internal computer systems, www.mersthamglass.co.uk is designed to comply with the following national and international legislation with respect to data protection and user privacy:
- UK Data Protection Act 1988 (DPA)
- EU Data Protection Directive 1995 (DPD)
- EU General Data Protection Regulation 2018 (GDPR)
To our knowledge Merstham Glass Ltd complies with the above legislation, which means that we are likely compliant with the data protection and user privacy legislation set out by many other countries and territories. If you are unsure about whether Merstham Glass Ltd is compliant with your own country of residences' specific data protection and user privacy legislation you should contact our data protection officer for clarification.
Personal Information We Collect
In today's technological age, Merstham Glass Ltd knows that you care about how information about you is collected and used. We promise therefore that any information you provide to us is used only for the specific purposes it was collected for, which consent was given. We only hold information in order to fulfil our contractual obligations to you and our legal and statutory obligations.
In order to provide estimates and to secure your order we will collect a minimal amount of personal data, which is safely stored and processed on our internal systems in order for us to contact you.
What Are Cookies
The cookies that we use ensure our website works the way you expect it to. They are not personally identifiable to you, but they can be used to give you a more personalised experience when browsing our website. If you want to learn more about the general uses of cookies, please visit Cookiepedia.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of LWCHolidays.com. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Forms related cookies
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Site preferences cookies
In order to provide you with a great experience on www.mersthamglass.co.uk we provide the functionality to set your preferences for how our website runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Website Contact Forms & Email Links
Should you choose to contact us using any of the contact forms on our website or via email, none of the information you provide will be stored on www.mersthamglass.co.uk or passed or processed by any third-party data processor defined in sections 6.0.
If contacting LWCHolidays.com via a contact form or via email the data will be sent using email over SMTP (Simple Mail Transfer Protocol (SMTP). Our website is protected by SSL meaning that any communication sent from the website is encrypted using SHA-2, 256-bit cryptography before being delivered across the Internet. The email content is then decrypted by our local computers and devices.
We record all incoming and outgoing telephone calls for the following reasons:-
- To check for mistakes.
- For staff training and to improve customer service.
- To ensure any information provided by the customer has been recorded correctly.
- To refer to if a complaint has been made.
We do this in the interests of offering a good service to our customers. We have never and will never sell, share or distribute this information with any third party companies.
You have the right to receive a copy of the call recording.
We will report any unlawful data breach of www.mersthamglass.co.uk database to all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of www.mersthamglass.co.uk is: Merstham Glass Ltd, a company incorporated in England and Wales with registered number 1340906
Whose registered office is:
24 High Street, Merstham, Surrey RH1 3EA
Data Protection Officer
Telephone: 01737 644011
Last updated 23rd May 2018